How we work
We earn trust one step at a time: a short paid review, a 90-day pilot on one desk, then growth only when the numbers say so.
Weeks 1-2 · fixed fee
We spend time with you and your team, look at a sample of real orders, calls and accounts, and cost each function.
90 days · one desk
A small dedicated team, trained on your products, prices and customers, takes on one desk. We usually start with the order desk or credit control because results show fastest.
Ongoing · at your pace
When the pilot hits its targets, we add the next desk. This is how the back office we built grew from one function to eleven: one proven step at a time.
The essentials
9am - 6pm UK time, 7 days a week. Cover for cut-offs, weekends and bank holidays.
UK GDPR, a data processing agreement and NDA before access, named logins inside your systems, and access you can remove at any time.
Accuracy, answer rate, resolution time, debtor days: agreed up front and reported every week.
The same people on your account, trained on your range and the names your customers use.
We answer in your business name and work in your ERP, CRM, phone system and WhatsApp.
Monthly reviews with process changes that make the numbers move, the Six Sigma way.
Tools we work in every day
Questions
Our delivery centre is in Islamabad, Pakistan, and works UK hours, 9am to 6pm, seven days a week. It's the same model our founders used to run a UK wholesaler's back office for eight years: experienced, English-speaking teams at around a third of the UK cost. You're welcome to meet the people who would work on your account on a video call.
Only in faster answers and fewer mistakes. Our team answers in your business name, follows your scripts and price rules, and is trained on your range, including the local product names your customers actually use.
We work inside your systems with named user accounts, sign a data processing agreement and NDA before any access, follow UK GDPR, and you can remove access at any time.
It's a small fixed fee agreed up front, with no surprises. If you go ahead with a pilot, the fee is credited against it. The first 30-minute review call is free.
Whatever you already use: your ERP or order system, CRM, cloud telephony, WhatsApp Business, Xero, Sage or QuickBooks. We've worked with custom-built ERPs, Zoho CRM, cloud phone systems and Power BI every day.
A Health Check can start within a week of your call. A pilot usually goes live within a few weeks of agreeing scope. Every pilot has a 30-day exit clause, so you're never locked in.
Book a free 30-minute review. No obligation, no hard sell - just a clear view of where time and money are going.
Free 30-minute review
Tell us a little about your business. We'll be in touch shortly to book a call that suits you.
